this video making the rounds. sheila jackson lee on a cell phone at a town hall meeting as a cancer survivor was asking a question. someone was heard saying she's not even listening. she said she was not taking a call, she was calling a congressional hot line with answers to health care questions. joining us now, candy crowley, tom foreman and joe jackson. it certainly looks leak a literal representation of the common complaint which you've no doubt heard. you've been at these town hall meetings that members of congress aren't listening to their constituents' complaints. >> i see a political ad coming with that. it's emblem attatic, something people can use for campaign purposes. i think i've heard probably at every town hall meeting i was at yesterday, there were four of them, i heard one person say to iowa senator chuck grassley, we don't know what's going on. we don't feel as if anyone is listening to us. it's a common complaint, i have to say. people always feel that representatives of congress don't listen to people like them as they say. the fact of the matter is that right no